When Things Don’t Go As Expected
Adam keeps us moving in the area of social media. A few days ago, I was chatting with him in the doorway of his office and he said, “I’ve got an idea for a blog!” “Sure, I love your ideas!” – I didn’t hesitate. “How bout writing about the event last month that had so many things go wrong?” I answered affirmatively and enthusiastically.
I walked away with a knot. Seriously, admit we make mistakes? Really?? How can someone learn from that disaster? I thought of the email I had started to our staff following the event. I never sent it because I decided it was too harsh and too negative. I thought of the phone call I made that night to Angie telling her how we had really blown it. How in the world could I write about this for the world to see?
I don’t even know where to start.
It was designed to be a really fun event. A new one for us. One that our client has successfully pulled off for many years, but now wanted our help or really just to turn it over to us. They had complete confidence in us.
It was a lot of firsts for us. Taking an event that is successful, that we’ve never attended and making it better. Moving in a huge event in one day. Working with tons of contractors we didn’t know. Using new equipment and supplies we had never used. Utilizing things from our warehouse that we hadn’t used for awhile. And the list goes on.
What all can go wrong at an event? You name it – it went wrong: a printer or two that needed to print out thousands of photos that didn’t work right. A human snow globe that didn’t hold air correctly, a chunk of our staff sick and leaving, and the list goes on.
We did what we are known for — we stayed calm cool and collected. We quickly jumped to plan B and plan C. We jumped into support our suppliers in whatever way we could. We called in reinforcements. We spoke calmly with our client and offered our plans and assured them of the discounted invoice to come. We appropriately honored guests. What else could we do?
In the end, the event was a success. Our client was blown away and ecstatic over how well everything went. I was ready to crawl into a hole and become an insurance salesman (not that there’s anything wrong with selling insurance…) When the dust settled and all was done, I had to say, I was extremely impressed with how our team handled it. No one hit me. They jumped in and did what they could do. We all survived and we lived to tell about it. And probably in another 10 years or so, we will have something go wrong again.
We want to help your events go well! Let us know how we can clean up your disasters and maybe even prevent a few. It’s all good – really it is!